KMID : 0358520070190030204
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Korean Journal of Occupational and Environmental Medicine 2007 Volume.19 No. 3 p.204 ~ p.214
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Patient Satisfaction in Workers¡¯ Compensation Medical Care
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Lee Hwa-Pyung
Ju Young-Su Im Hyoung-June Yoon Jong-Wan Kwon Young-Jun Kang Hee-Tae Kim Jeong-Min Cho Sung-Sik Lee Tae-Kyung
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Abstract
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Objectives: To evaluate the patient satisfaction and its influencing factors after medical care for workrelated injuries.
Methods: A self-reported questionnaire was mailed to 921 workers who had experienced workers¡¯ compensation medical care. The data from 335 respondents (response rate was 36.4%) were merged and analysed with the data from the Korea Labor Welfare Corporation (KLWC) which contain other general information of the respondents.
Results: Dissatisfaction with their medical care was reported by 17.3% of the respondents. Overall patient satisfaction (OPS) was highly correlated with the medical treatment process such as hospital facility, medical therapy, surgical therapy, doctor¡¯s explanation and physical therapy. However, OPS was negatively influenced by three factors: 1) unsatisfactory hospital care during waiting period before the approval of workers¡¯ compensation, 2) forced end of the hospital care by the workers¡¯ compensation, and 3) end of the hospital care with no further improvement.
Conclusions: To improve the satisfaction of patients with work-related injuries, both the practice of medical treatment and also the administrative process of workers¡¯ compensation must be reformed. These reforms are needed to improve the quality of workers¡¯ compensation medical care and prevent abnormal illness behavior such as inappropriate treatment seeking.
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KEYWORD
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Patient satisfaction, Workers¡¯ compensation, Work-related injury, Medical outcomes, Quality of medical care
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